What will I learn?

• How to improve relationships with customers
• Maintain business to business relationships
• Sales and negotiation techniques
• How to handle difficult clients
• Present information in an engaging manner

What are the benefits?

• Relationship management skills
• Become a better salesperson
• Improve negotiation skills
• Become a better communicator
• Nationally accredited qualification

Am I eligible for government funding?

Depending on your individual (or organisation's) situation, you may be eligible to receive government funding. The funding may cover part or the full cost of the program. To find out more about this opportunity speak to one of our consultants on 1300 883 445.

Can my work experience be recognised?

The skills and knowledge gained during your career can be credited towards getting a formal qualification. Known as Recognition of Prior Learning (RPL), the scheme can be used to gain a full or part qualification. To find out if your work experience applies, call us on 1300 883 445.

How will I be assessed?

To gain the qualification you will have to pass a number of practical and workplace (or simulated workplace) assessments. The assessments for this course are based on both formal and informal processes as required by the government.

This program is made up of three core and seven elective units of competency:

Core Units

• Optimise customer and territory coverage
• Maintain business to business relationships
• Build relationships with customers

Elective Units

• Maintain store safety
• Build sales relationships
• Process product and service data
• Analyse and achieve sales targets
• Build sales of branded products
• Coordinate interaction with customers
• Provide sales solutions to customers

Click here to download the full course guide.

Why study with us?

• Experienced RTO
• CBD located training centres
• Qualified trainers
• Flexible study options (online, classroom and on-site)
• Payment plan available

Click here to enquire