What will I learn?

• Develop and fine tune existing skills
• Customer relations techniques
• Business improvement procedures
• How to identify and resolve workplace issues
• How to plan and implement group training and induction

What are the benefits?

• Take control of your career
• Develop advanced organisational skills
• Become a more effective worker
• Learn the skills needed for leadership roles
• Nationally accredited qualification

Am I eligible for government funding?

Depending on your individual (or organisation's) situation, you may be eligible to receive government funding. The funding may cover part or the full cost of the program. To find out more about this opportunity speak to one of our consultants on 1300 883 445.

Can my work experience be recognised?

The skills and knowledge gained during your career can be credited towards getting a formal qualification. Known as Recognition of Prior Learning (RPL), the scheme can be used to gain a full or part qualification. To find out if your work experience applies, call us on 1300 883 445.

How will I be assessed?

To gain the qualification you will have to pass a number of practical and workplace (or simulated workplace) assessments. The assessments for this course are based on both formal and informal processes as required by the government.

This program is made up of ten units of competency:

Units

• Monitor a safe workplace
• Coordinate implementation of customer service strategies
• Address customer needs
• Promote innovation in a team environment
• Establish networks
• Show leadership in the workplace
• Implement continuous improvement
• Make a presentation
• Establish effective workplace relationships
• Develop work priorities

Click here to download the full course guide.

Why study with us?

• Experienced RTO
• CBD located training centres
• Qualified trainers
• Flexible study options (online, classroom and on-site)
• Payment plan available

Click here to enquire