Certificate IV in Customer Contact (BSB40307)
Who is this program for?
This program is for customer service team leaders looking to further develop their skills and expertise. Participants receive calls, use call centre telephone and computer technology, enter and receive data and work in a team. The course teaches techniques for delivering product knowledge, dealing with customer complaints, managing stress, leadership and work development.
What will I learn?
- New customer relations techniques
- Fine tune existing skills
- Mentoring and coaching techniques
- Implement business improvement procedures
- Recognise and resolve workplace communication issues
- Plan and implement group training and induction
What are the benefits?
- Become a better leader
- Improve internal and external relationships
- Become a more effective worker
- Learn dispute settlement techniques
- Formalise existing skills
- Nationally accredited qualification
Am I eligible for government funding?
Depending on your individual (or organisation's) situation, you may be eligible to receive government funding. The funding may cover part or the full cost of the program. To find out more about this opportunity speak to one of our consultants on 1300 883 445.
Can my work experience be recognised?
The skills and knowledge gained during your career can be credited towards getting a formal qualification. Known as Recognition of Prior Learning (RPL), the scheme can be used to gain a full or part qualification. To find out if your work experience applies, call us on 1300 883 445.
How will I be assessed?
To gain the qualification you will have to pass a number of practical and workplace (or simulated workplace) assessments. The assessments for this course are based on both formal and informal processes as required by the government.
This program is made up of seven core and six elective units of competency:
Core Units
- Gather, collate and record information
- Coordinate implementation of customer service strategies
- Develop teams and individuals
- Implement continuous improvement
- Provide personal leadership
- Monitor a safe workplace
- Provide mentoring and coaching within the workplace
Elective Units
- Establish networks
- Contribute to team effectiveness
- Address customer needs
- Develop work priorities
- Establish effective workplace relationships
- Manage quality customer service
Click here to download the full course guide.
Why study with us?
- Experienced RTO
- CBD located training centres
- Qualified trainers
- Flexible study options (online, classroom and on-site)
- Payment plan available
| Qualification | Certificate IV in Customer Contact (BSB40307) |
| Enrolment dates | See class dates Online - start anytime |
| Campus | Melbourne, Sydney, Brisbane, Adelaide, Perth and Online |
| Fees & Funding | Funding available* Call us on 1300 883 445 |
| Entry Requirements | None |
* Funding varies per individual's circumstances, call us for a quote today on 1300 883 445.
Succesful completion of this qualification may lead to career opportunities such as:
- Team Leader - Customer Service
- Analyst
- Scheduler
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Standard duration is 12 months. Fast track options are available - call to discuss on 1300 883 445
Learning Progression
